Call Center

Maximize your company's most important asset - your customers.

Today many businesses find it increasingly difficult to provide high-quality customer service and product support without diverting resources from their core businesses. The expense of owning and operating state-of-the-art contact centers is very high. As a result, many companies today want to benefit from outsourcing their customer care efforts.

Companies rely on Dedicated Customer Care Services to retain and grow their customer base, serving as an extension of their own corporate support infrastructure. offering fully-integrated solutions, utilizing live-operator call processing, Interactive Voice Response (IVR) and Internet services to deliver a program customized to meet your needs.

Delivering solutions to meet your customers' needs
Call 2 Connect is one of the first outsource service providers to fully automate its customer care operations and develop software systems to service the most diverse, customized needs of its clients. Our operational strength, technology and ability to scale allow us to deliver top-notch integrated solutions.



Call 2 Connect also offers technical and product support through live operator, IVR and Internet channels. We deliver high quality solutions to our clients with Level 1, 2 and 3 technical support needs.

One of the cornerstones of our service is the selection and management of agents with a higher skill set and proven ability to communicate about complex products in a non-scripted problem-solving environment.

We put these agents through extensive product and systems knowledge training and have established specialized hiring profiles which require additional education. In addition, Call 2 Connect provides customized training to ensure agents are prepared to address the complex nature of the products or services offered.

The result is a highly skilled, project management-driven workforce, which is accountable for completing tasks to your customers' satisfaction.

In addition, Call 2 Connect provides high-capacity, fully-automated, interactive voice response (IVR) services to front-end and/or back-end customer calls. This allows your callers to access information by means of an automated touch-tone telephone, voice prompt or Advanced Speech Recognition (ASR) solution.

Consolidated reporting:
Easy to view & use, Call 2 Connect can design and offer Consolidated Reporting for all Customer Care clients. You can view your transactions online and get detailed information instantaneously to help you make critical, cost-saving decisions about your programs.

Call 2 Connect systems are designed to provide a continuous loop of revenue and relationship- enhancing opportunities during every stage of your customer's lifecycle. As the value of retaining and growing your customers has continued to increase, so too has the need for more cost-effective relationship management solutions. We provide a dynamic blend of talent, experience, quality and technology to give your clients the results they demand.

Contact Centre [Services & Management]:
At Call 2 Connect, delivering effective customer solutions for our client means retaining excellence in each and every area of their operations. We serve as an extension of our clients businesses. Our proven approach alleviates the common outsourcing concerns of cost, quality and control. It also helps us achieve our client's objectives about saving money and growing customer relationships.

We work with you to achieve your targets and results, and become a cost-effective, transparent department within your organization. We combine our experience in customer relationship management [CRM] and integrate our services to provide the most effective solutions possible. We surround programs utilizing your infrastructure and technology, provide your executives with extensive training designed to cover product, processes and procedures specifically for your project, to represent your corporate philosophy. The executive are selected only if they have the basic criteria and are carefully selected, who are confident, courteous and communicative, with quality customer service as their top priority.

Our expertise goes far beyond just the Contact Center capabilities, our Back Office services and processes, such as our data entry and our fulfillment Services allow us to take sophisticated business processes and move them seamlessly from start to finish for our clients. Our greatest strength lies in our ability as a management and operational consultant wherein we take the responsibility to implement what our clients want to accomplish and then bringing it to fruition at levels that always meet and exceed initial expectations.