COMPANY SERVICES INFRASTRUCTURE & TECHNOLOGY OPERATIONS INDUSTRY WHY US? CASE STUDIES CAREERS GRATITUDE CONTACT US
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Operations

Training:
The basic criteria for becoming a customer service executive are as below:

  • His / Her natural ability to care for customers satisfaction
  • His / Her desire to solve customer problems
  • His / Her initiative to "over deliver" when called upon for assistance
  • His / Her ability to see opportunity for new business and bigger orders
  • His / Her capability to undergo the training phase
  • His / Her knowledge in building credibility and trust
  • His / Her efforts in making the customer feel valued
  • His / Her capabilities in reducing customer problems


    • Once selected the executives will be trained on the contact centre basic training module that will develop and groom them on the required abilities as below:

    Role of Contact Center Personnel:
  • Problem Eliminator
  • Communicator
  • Marketer
  • Data Gatherer
  • Expert
  • Customer Service Representative
  • Playing all Roles


    • Skills of Contact Center Professional:
  • Pro-Action
  • Focus
  • Problem Solving
  • Communication
  • Technical Expertise
  • Customer Service


    • Managing Problems:
  • Out-of-Control Problem Cycle
  • Regaining Control
  • Preventing Mistakes
  • Priorities
  • Procedures
  • Individual Performance


    • Achieving High Customer Satisfaction:
  • Quality Customer Support
  • Benefits of Quality Support
  • Trends Influencing Help Desk / Call Center
  • Customer Perception
  • Managing Expectations
  • Positive Attitude
  • Going the Extra Mile

    • Quality Assurance:
    Call 2 Connect is committed to provide premium quality service. The Quality Management System practiced at Call 2 Connect ensures accuracy, on time delivery resulting in exceeding customer expectation and achieving customer delight. It believes in analyzing all the business process and continuously upgrading them to achieve high standards in quality. The members of the organization are trained with with skills to deliver quality output.

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