Industry

Telecom:
Telecommunication Industry is very competitive in today's scenario. Service providers are rapidly developing new service capabilities and aggressively entering into new markets. Therefore it is logical for telecom companies to outsource certain process to reduce cost and remain competitive. Call 2 Connect manages the entire customer life cycle, which includes customer contact center, back office operations and voice-based process for leading telecommunication companies.

Our Outsourced services offerings for telecom companies include:

• VAS Lead generation
• Inbound and outbound Customer care activities
• Customer Verification
• Payment process set up
• Order management
• Installation
• Field service management
• Billing inquiries and collection
• Account retention and relationship management

Banks:
There are tremendous opportunities for banks to adopt business process outsourcing (BPO) to drive improvements in their business operations. Some of the areas where banks can outsource are

• New account processing- Setting up new account by information received via inbound and outbound calls. This information is used for several types of products like credit cards and home loans.
• Collections
• Customer acquisition
• Lead generation
• Inbound and Outbound telemarketing
• Help desk
• Card application
• Application processing
• Complaint resolution cell- resolution of all customer complaint and queries

Insurance:
Call 2 Connect provides end- to- end solution for insurance companies resulting in increased customer base and higher profit margins. Some of the areas include -

• Introducing new insurance products in the market
• Providing Post issue service to variety of insurance products
• Shortening cycles for claim process
• Converting marketing inquiries into closed sales.
• Improving customer service resolution rates.

Travel:
Call 2 Connect provides customer support services for travel and tourism companies.

Foods and Beverages:
Call 2 connect helps foods and beverages companies achieve total customer satisfaction by following activities:

Inbound & Outbound:

• Order taking for delivery
• Queries on availability, delivery and product features
• Any complaint

Retail:
Call 2 Connect provides customized solutions to retail industry in the domain of pre-order support, post order support and back office operation:

Inbound:

• Placing orders
• General queries on retailer/dealer network, product availability and features
• Complaint calls
• Order cancellation

• General feedback calls
• Verification calls for bulk orders
• Lead generation calls